At Crovell, we are committed to delivering your mobile accessories promptly and securely. This policy outlines our shipping procedures and guidelines to ensure a smooth delivery experience.

Shipping and Delivery:

  1. Shipping Locations:

    • We ship to various locations across India.

  2. Delivery Timeframe:

    • Standard delivery time is within 5-7 business days from the date of dispatch.
    • Deliveries are made between 10:30 am and 7:00 pm, Monday through Saturday.

  3. Shipping Charges:

    • Shipping and handling rates vary based on the product, packaging, size, volume, and other considerations. Charges will be provided at checkout.

  4. Order Processing:

    • Orders are processed and dispatched within 1-2 business days after order confirmation.

  5. Out-of-Stock Situations:

    • If a product is out of stock, we will notify you within 2 business days to discuss options such as exchange, delay, or cancellation.

  6. Delivery Confirmation:

    • We are not responsible for goods signed by someone other than the person who placed the order.

Claims and Issues:

  1. Claims for Shortages or Damages:

    • Claims for shortages or damages must be reported on the day of delivery.

  2. Lost Packages:

    • Claims for lost packages may require evidence, such as a clear and well-produced video.

Important Notes:

  1. Order Tracking:

    • Once your order is shipped, you will receive a tracking number to monitor your shipment’s progress.

  2. Responsibility:

    • Crovell is not liable for delays caused by natural disasters, strikes, or other events beyond our control.

  3. Incorrect Address:

    • Ensure that the shipping address provided is accurate and complete. We are not responsible for orders delivered to incorrect addresses.

International Shipping:

  1. Currency and Charges:

    • All prices are in Indian Rupees. For international transactions, applicable exchange rates and charges will apply. Disputes regarding exchange rates and bank charges should be directed to the issuing bank.

  2. Customs and Duties:

    • International orders may be subject to customs duties and taxes. These charges are the responsibility of the customer.

For any questions or further assistance, please contact our customer care at+91-8652627288 or email us at info@crovell.in. Thank you for shopping with Crovell!