At Crovell, we are committed to delivering your mobile accessories promptly and securely. This policy outlines our shipping procedures and guidelines to ensure a smooth delivery experience.
Shipping and Delivery:
- Shipping Locations:
- We ship to various locations across India.
- Delivery Timeframe:
- Standard delivery time is within 5-7 business days from the date of dispatch.
- Deliveries are made between 10:30 am and 7:00 pm, Monday through Saturday.
- Shipping Charges:
- Shipping and handling rates vary based on the product, packaging, size, volume, and other considerations. Charges will be provided at checkout.
- Order Processing:
- Orders are processed and dispatched within 1-2 business days after order confirmation.
- Out-of-Stock Situations:
- If a product is out of stock, we will notify you within 2 business days to discuss options such as exchange, delay, or cancellation.
- Delivery Confirmation:
- We are not responsible for goods signed by someone other than the person who placed the order.
Claims and Issues:
- Claims for Shortages or Damages:
- Claims for shortages or damages must be reported on the day of delivery.
- Lost Packages:
- Claims for lost packages may require evidence, such as a clear and well-produced video.
Important Notes:
- Order Tracking:
- Once your order is shipped, you will receive a tracking number to monitor your shipment’s progress.
- Responsibility:
- Crovell is not liable for delays caused by natural disasters, strikes, or other events beyond our control.
- Incorrect Address:
- Ensure that the shipping address provided is accurate and complete. We are not responsible for orders delivered to incorrect addresses.
International Shipping:
- Currency and Charges:
- All prices are in Indian Rupees. For international transactions, applicable exchange rates and charges will apply. Disputes regarding exchange rates and bank charges should be directed to the issuing bank.
- Customs and Duties:
- International orders may be subject to customs duties and taxes. These charges are the responsibility of the customer.
For any questions or further assistance, please contact our customer care at+91-8652627288 or email us at info@crovell.in. Thank you for shopping with Crovell!