Eligibility for Returns and Replacements
At Crovell, we strive to ensure that our customers are completely satisfied with their purchases. This policy outlines the circumstances under which you can return or replace your products.
- Contact for Repairs/Replacement:
Customers can contact our customer care at +91-8652627288 for repairs or replacements within 7 days from the date of delivery.
- Defective or Damaged Products:
- If you receive a product that is defective or physically damaged, you must report it within 24 hours of delivery.
- The product will be called back to our facility for inspection. If it is deemed beyond repair by our team, a replacement will be issued.
- Product Mismatch:
- If the product received does not match the description or specifications listed on our website, you must notify our support team within 24 hours of delivery.
- After reviewing your complaint, our support team will make an appropriate decision regarding the replacement.
Non-Eligibility for Returns and Replacements:
Customer Dissatisfaction: Returns or replacements will not be accepted if the customer is dissatisfied with the look or sound quality of a defect-free product.
Late Damage Reports: Physical damage not reported within 24 hours of receiving the product will not qualify for returns or replacements.
Damage from Electrical Surges or Mishandling: Products damaged due to electrical surges or mishandling by the user are not eligible for replacement.
Important Notes:
Order Cancellation: We reserve the right to cancel any order at our discretion. If we do, a full refund will be issued to the original payment method.
Refund Processing Time: Refunds may take 10–15 business days to appear on your statement, depending on your financial institution.
Cancellation Charges: Any processing, legal, and transport expenses related to order cancellations are not covered by Crovell.
Cancellation Policy:
Cancellation Requests: Requests will not be entertained if the order has already been processed or shipped.
Same-Day Delivery: No cancellations are accepted for same-day delivery orders.
Special Occasion Orders: Cancellations are not entertained for products purchased for special occasions.
Customer Responsibility: Customers are responsible for charges related to both outbound and return courier services in case of order cancellation.
Product Pricing:
Current Prices: Prices listed on the website are current, but errors may occur. We reserve the right to cancel orders if the indicated price is incorrect, with a full refund provided.
Price Changes: Prices are subject to change without advance notice.
Currency: All prices are in Indian Rupees. For international transactions, applicable exchange rates and charges will apply. Disputes regarding exchange rates and bank charges should be directed to the issuing bank.
Security:
Transaction Security: Transactions on the website are protected by SSL (Secure Sockets Layer) and secure data encryption.
Payment Information: Credit card and debit card information is not stored by us but is directly obtained by the authorized payment gateway.
Out-of-Stock Situations:
- Notification: If a product is unavailable, we will contact you within 2 business days to discuss options such as exchange, delay, or cancellation.
Delivery of Products:
Shipping: Purchases are shipped from various points in India and typically delivered within 5-7 business days.
Delivery Times: Delivery times are between 10:30 am and 7:00 pm, Monday through Saturday.
Responsibility: We are not responsible for goods signed by someone other than the person who placed the order.
Claims: Claims for shortages or damages must be reported on the day of delivery.
Delivery Charges:
- Shipping Rates: Shipping and handling rates vary based on product, packaging, size, volume, type, and other considerations. Charges are provided at checkout.
Loss of Packages:
- Claims: Claims for lost packages may require evidence, such as a clear and well-produced video.
Replacement Policy for Products:
Condition: To qualify for a replacement, the product must be in its original packaging and in good condition.
Contact: Contact our customer support team within 7 days of receiving the product to request a replacement.
For any questions or further assistance, please contact our customer care at +91-8652627288 or email us at info@crovell.in.
